ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018 Lead Auditor Training (Exemplar Global Approved)

Training Code: ITMS.01

Purpose of the Training

The ISO/IEC 20000-1:2018 Lead Auditor Training is designed to equip participants with the knowledge and skills necessary to conduct and manage IT Service Management System (ITSMS) audits in compliance with ISO/IEC 20000-1:2018 and ISO 19011 standards. Through interactive workshops, participants gain hands-on experience, ensuring they can effectively evaluate IT service management practices and drive continuous improvement.

Target Audience

This training is suitable for:

• Managers responsible for implementing and maintaining an effective ISO 20000-1 IT Service Management System.
• IT and service management professionals involved in service delivery and compliance.
• Auditors and Auditor Candidates seeking professional certification in IT service management auditing.
• Consultants providing ISO/IEC 20000-1 implementation and compliance support.

Prerequisites

There are no formal prerequisites for this training. However, prior completion of an ISO 20000-1 Fundamentals Training is recommended.

Training Duration

• 40 hours (5 days)

Training Content

• IT service management terminology and fundamental principles
• Overview of the IT Service Management System (ITSMS)
• Audit concepts, types, and resource requirements
• Roles and responsibilities of an auditor
• Planning, conducting, reporting, and following up on audits
• Effective questioning, interview techniques, and audit findings
• Audit psychology and managing challenges
• Identification and classification of nonconformities
• Corrective actions and follow-up activities
• Final examination

Certification Requirements

• Participants must attend at least 80 percent of the training.
• A written examination is required, consisting of four sections, with a minimum passing score of 50 percent per section and a total score of 63 out of 90.
• Participants who do not pass the first attempt are eligible for one free retake.

Successful participants will receive an Exemplar Global-approved Lead Auditor Certificate. Those who do not meet the passing criteria will receive a Certificate of Attendance.

Why Choose IFC Global?

At IFC Global, we provide expert-led auditor training designed to equip professionals with practical auditing skills and a deep understanding of ISO/IEC 20000-1 requirements. Our structured approach, interactive workshops, and case studies ensure that participants gain real-world auditing experience.

Contact IFC Global today to enroll in the ISO/IEC 20000-1:2018 Lead Auditor Training and advance your expertise in IT service management auditing.