ISO 10002

ISO 10002 Lead Auditor Training – Customer Satisfaction Management System (Exemplar Global Approved)

Training Code: PIMS.01

Purpose of the Training

The ISO 10002 Lead Auditor Training is designed to provide participants with the knowledge and skills required to conduct and manage Customer Satisfaction Management System (CSMS) audits in accordance with ISO 10002 standards. This training incorporates interactive workshops, allowing participants to gain practical auditing experience beyond theoretical learning.

Target Audience

This training is ideal for:

• Managers responsible for implementing and maintaining an effective ISO 10002 Customer Satisfaction Management System.
• Employees involved in customer service, complaint handling, and quality management.
• Auditors and Auditor Candidates seeking lead auditor certification.
• Consultants supporting organizations with ISO 10002 implementation and compliance.

Prerequisites

There are no formal prerequisites for participation. However, prior completion of an ISO 10002 Fundamentals Trainingis recommended.

Training Duration

• 40 hours (5 days)

Training Content

• Audit principles, types, and resource requirements
• Roles and responsibilities of an auditor
• Planning, conducting, reporting, and following up on audits
• Effective questioning, interview techniques, and audit findings
• Audit psychology and managing challenges
• Identification and classification of nonconformities
• Corrective actions and follow-up activities
• Final examination

Certification Requirements

• Participants must attend at least 80 percent of the training.
• A written examination is required, consisting of four sections, with a minimum passing score of 50 percent per section and a total score of 63 out of 90.
• Participants who do not pass the first attempt are eligible for one free retake.

Successful participants will receive an Exemplar Global-approved Lead Auditor Certificate. Those who do not meet the passing criteria will receive a Certificate of Attendance.

Why Choose IFC Global?

At IFC Global, we provide expert-led auditor training designed to equip professionals with practical auditing skills and a deep understanding of ISO 10002 requirements. Our structured approach, interactive workshops, and case studies ensure that participants gain real-world auditing experience.

Contact IFC Global today to enroll in the ISO 10002 Lead Auditor Training and advance your expertise in customer satisfaction auditing.