1. PURPOSE The purpose of this procedure is to obtain complaints and appeals and determining the methods andresponsibilities for the evaluation and decision making. 2. DEFINITIONS Complaint: A person or organization expresses dissatisfaction with IFC GLOBAL concerning its activities, with theexpectation of an answer. Appeal: Request for reconsideration of the decision of the client organizations from IFC GLOBAL. 3. RELEVANT DOCUMENTS AND REFERENCES FR.07 Complaint and Appeal Form 4. RESPONSIBILITIES AND IMPLEMENTATION 4.2. Complaints Document Code Release Date Revision No Revision Date Page PR.06 20.12.2016 0 – 1/3 IFC Global Sertifikasyon Muayene ve Eğitim Hizmetleri Anonim Şirketi COMPLAINT AND APPEAL PROCEDURE 4.3. Appeals 4.4. Assessment of Complaints and Appeals 4.5. Corrective Actions 4.6. Informing Relevant Parties Document Code Release Date Revision No Revision Date Page PR.06 20.12.2016 0 – 2/3 IFC Global Sertifikasyon Muayene ve Eğitim Hizmetleri Anonim Şirketi COMPLAINT AND APPEAL PROCEDURE REVISION INFORMATION Rev. No Rev. Date Explanation 0 […]
